Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! «

Robert Scoble posted details of this week’s blow-up over failing drives and censored forum posts:

Seagate (maker of hard drives and storage devices) has been getting slammed on forums and blogs the past couple of days. Partly because they had a bad batch of hard drives and didn’t properly recognize or fix the problem quickly. Partly because they removed a few anti-Seagate threads from its forums.

[From Scobleizer — Tech geek blogger » Blog Archive Seagate learns important PR lesson: keep the customers happy! «]

This one is going in my file for great examples. It’s surprising how often you’ve got to walk companies through this logic.

Leave a Reply

Your email address will not be published. Required fields are marked *

To respond on your own website, enter the URL of your response which should contain a link to this post's permalink URL. Your response will then appear (possibly after moderation) on this page. Want to update or remove your response? Update or delete your post and re-enter your post's URL again. (Find out more about Webmentions.)